Here are answers to some of our most commonly asked questions. If don’t see the answer you need, please email us at email@example.com
Where does Bondi Wash ship?
The bondiwash.ca website ships only to valid addresses in Canada and the United States.
Bondi Wash is available within Australia and internationally. You can purchase Bondi Wash products online directly across Europe, Asian and Japanese websites. Please follow the below links to help you find your closest retailer:
How much does shipping cost?
Standard shipping anywhere in Canada is a flat rate of 15$ per order and free for all orders of 100$ and more (after discount and promo codes are applied). Express shipping anywhere in Canada is a flat rate of 30$. All orders are shipped from our warehouse in Montreal.
Standard shipping anywhere in the Unites States is a flat rate of 25$ per order and free for all orders of 100$ and more (after discount and promo codes are applied). Express shipping anywhere in the United States is a flat rate of 37$.
How long will it take my order to arrive?
Orders are processed within 2-3 business days of being placed.
Standard shipping on Canadian orders will take 3-7 business days. Express shipping on Canadian orders will take 1-2 business days.
Standard shipping on US orders will take 4-8 business days. Express shipping on US order will take 2-3 business days.
Which credit cards do you accept?
We accept Visa, Mastercard, American Express, Discover, Interact, Shop Pay and Google Pay.
What if I would like a refund?
We are happy to accept returns for any of the following reasons :
- Originally defective
- Incorrect product was shipped
- Expiration date is less then three months after receipt of goods
Return requests must be made within 7 days of receiving your goods. Past this deadline we are unable to accept returns and issue refunds.
Please notify us by email at firstname.lastname@example.org and we will provide you with return address.
Shipping costs and duties on returns will not be refunded.
Once your return is received and approved, a refund will be processed within 5 business days.
What happens if I entered the wrong address with my order?
Please always make sure the address is correct when you place your order. If you think the address is incorrect, please email us immediately at email@example.com and we will do our best to help you. Once the order has left our warehouse we cannot intercept the shipment and redirect it. If the shipping manager fails to deliver the order it will normally be returned to us within 2-3 weeks. At that point we can re-send your order to the correct address. If the order is not returned to us the package is considered lost and we can not make any refund because shipments are not insured.
What if I would like to exchange for a different product?
We will happily exchange your order for something else. Please email us at firstname.lastname@example.org and we will provide you with the return address. Products must be unused and returned to us undamaged in order to be eligible for exchange. We do not cover the additional shipping costs or duties incurred.
Can I have my parcel gift wrapped or a card included?
We are sorry but we do not currently offer gift wrapping.
Can I amend my order after it has gone through?
Once processed, we cannot amend orders. We cannot apply discount codes after processing.
Can I use multiple discount codes in the one order?
Only one discount code can be applied per order.
Are Bondi Wash products safe for children/pregnant women/sensitive skin?
Yes, Bondi Wash products are all designed to be gentle on sensitive skin. However there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will no be reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use.
We fragrance our products with essential oil blends (never synthetic fragrance). Each blend contains 6 or more essential oils. Concentration of any one essential oil is low. Products are safe to use on babies (although we suggest over 1 month) and pregnant women.
Which Bondi Wash scent should I choose?
We spend a lot of time and energy developing fragrances we think people will love.
Fragrance will affect emotions, mood and energy levels, which is why we have developed a variety of scents. Our Scent 1, Tasmanian Pepper & Lavender, is designed to calm and relax; Our Scent 2, Sydney Peppermint & Rosemary, has a cooling, refreshing effect; and our Scent 3, Lemon Tea Tree & Mandarin, will energise and uplift. Fragrance 6 ‘Fragonia & Sandalwood’ will ground and calm. Fragrance 7 ‘Paperbark & Lemongrass’ is specially designed for dogs, however many humans like the scent are welcome to use the products – they are human quality.
Head to our Ingredients page to find out more about our unique Australian fragrances.
Some people choose different scents for different rooms. For example, you could try the Sydney Peppermint & Rosemary in the bathroom, the Tasmanian Pepper & Lavender in the living room and the Lemon Tea Tree & Mandarin in the kitchen.
What is the difference between natural fragrance and synthetic?
We only use natural fragrance in all our products. This is a key feature of our brand and what distinguishes us from many others. Synthetic fragrance is very common. Companies use it because it is affordable and it is always the same. Synthetic fragrances may contain some ingredients sourced from nature but will also contain chemicals made in a laboratory. The fragrances we use are all sourced from plants. It is why sometimes our products will differ in scent (different weather conditions can result in different scent profiles) and may also differ in colour. Natural fragrances also will never last as long as synthetic fragrances. Companies do not have to disclose what is in the synthetic fragrance and they may contain ingredients that are not good for human health or for the planet. That's why we avoid them. You'll find more information on our journal here.
Why is the Baby range scent special?
Our Baby range scent have been designed to be soothing, healing and gentle for baby's skin. Essential oils have therapeutic properties and the ones we have included are designed to heal and nourish. For example Blue Cypress is a well-known eczema treatment. We do get some feedback that our baby range does not smell very 'baby'. We assume people mean it is not powdery like the well-known baby powder - which is a synthetic fragrance when used in baby products. Plants so not naturally create scents like this.
What percentage alcohol does the Hand Spray have?
Our Hand Spray has less than 10% alcohol. It is one of the key features of it - it will be much less drying than traditional hand sanitisers, yet still meets the independent testing standard 'kills 99.99% of germs'.
Which independent lab test standards do the products meet?
Many of our products have been independently lab tested against both bacteria and influenza. These tests are also undertaken in markets where we sell the range as local testing is always required to make these claims.
- Bench Spray - kills 99.99% of germs
- Hand Spray - kills 99.99% of germs
- Mist Spray - kills 99.9% of germs
- Yoga Mat Spray - kills 99.9% of germs
- Travel Spray - kills 99.9% of germs
What is “Bench Spray” and how do I use it?
Our Bench Spray is an all-purpose cleaning product that can be used to clean any surface in any room of the house. We use the Bench Spray all over the house, not just in the kitchen. It has been tested and safe to use on many surfaces – caesarstone, timber, granite, laminate, stainless steel, plastic and glass. We always recommend following the usage instructions – spray and then wipe clean with a damp cloth. It is safe to use on marble if you follow these instructions. It is a very gentle cleaner but you’ll find it works. Feel free to try it on other surfaces (test first). We have successfully cleaned leather, fabric, soft furnishings and removed stains from concrete with the Bench Spray.
Our Bench Sprays also meet the independent lab test standard ‘kills 99.99% of germs’.
Our products combine the antibacterial properties and fragrance of Australian botanicals with a mix of other essential oils and natural ingredients to be effective without the need for harsh chemicals.
Are Bondi Wash products anti-bacterial?
Yes, each Bondi Wash scent has been designed around an anti-bacterial Australian bush oil. Independent lab tests have confirmed the Bench Sprays and Hand Spray meet the standard ‘kills 99.99% of germs’ and the Mist Sprays and Yoga Mat Sprays meet the standard ‘kills 99.9% of germs’ or higher.
I would like to try Bondi Wash before buying a full bottle. How can I do that?
Our Minis are a great way to try out the range if you are new to Bondi Wash.
Are Bondi Wash Products tested on animals?
No, Bondi Wash products are not tested on animals (only our natural, non-irritating Dog Range which is tested on local dogs with sensitive skin). We are firmly against cruelty to animals.
Aside from the natural product range products, how else does Bondi Wash support the environment?
We donate to the global charity WWF (World Wide Fund for Nature). We choose WWF due to the wonderful work the organisation does in protecting animals and their habitats. In Australia for example, deforestation has caused the loss of more species than in any other country in the world. WWF work actively to protect and restore this natural habitat to ensure this devastation does not continue. If you'd also like to support this worthy and well-run organisation, please click here.
Do Bondi Wash products contain sulphates or parabens?
No, Bondi Wash products are all completely sulphate and paraben free. At Bondi Wash, our goal is to create the most natural products possible using only high-quality ingredients. For example, the non-paraben preservative system used in our Bench Spray, Floor Wash and Mist Spray is Sodium Benzoate/Potassium Sorbate which is food grade and constitutes less than 1% of the product. More information can be found on our Ingredients page and in our series on ‘Ingredients’ in our journal.
Where are Bondi Wash products manufactured?
We work with high quality Australian manufacturers for all our products. All products are made by manufacturers with extensive experience using professional quality control to ensure products are shelf-stable and formulations are uncontaminated and consistent.
What if my pump or trigger breaks?
Very occasionally triggers or pumps will fail. Please email us and we will arrange a replacement top (email@example.com).
Is Bondi Wash an Australian company? What about EcoElle?
Yes, Bondi Wash is fully Australian-owned. Our ABN is 37 163 733 337. EcoElle is a Canadian based company that imports and distributes high-end eco-friendly products and operates this online store on behalf of Bondi Wash.
Are Bondi Wash products organic?
Organic is fast becoming a trendy word that many companies are using regardless of what’s inside their products. At Bondi Wash, where we can source organic ingredients we do. But many of the ingredients we source for our products are not available with organic certification. It is for this reason that we don’t label our products ‘organic’ – we felt it was misleading to the consumer.
Does Bondi Wash use palm oil?
Currently only our Hand and Body Washes and Lotions contain a very small percentage of sustainably sourced palm oil. We try to avoid palm oil in our formulations.
Are Bondi Wash products vegan?
All Bondi Wash products are vegan except the Purifying Night Balm and the Lip Balm which contain beeswax.
Are Bondi Wash products gluten free?
Yes, Bondi Wash products are safe for coeliacs.
Why does Bondi Wash use plastic bottles?
We care deeply about the impact we have on the environment and give careful thought to the implications of our packaging. We have experimented with using glass bottles but found that breakage was high and thus dangerous to use at home during daily chores. Glass bottles are also very heavy for carrying around the home and can slip out of hands while in use. We have also explored the option of using refillable pouches but found that these most often end up in landfill.
Recently we have released 5L Bulk options to promote alternatives to single use bottles and we have new ones coming in soon. We like the concept of buying in bulk because it means less transport cost and associated impact and waste.
We are rolling out post consumer plastic for our plastic bottles (all made in Australia) so no new plastic is created. These bottles are also recyclable so do not need to end up as landfill.
The rest of our range also comes in fully recyclable plastic or aluminum bottles.
As always, we will continue to explore ways to ensure our range minimises its impact on the environment.
Any questions regarding our packaging please do get in touch firstname.lastname@example.org.
Who is responsible for customs issues if I send the parcel overseas?
If you purchase Bondi Wash to be sent to an address in Canada or the United States and then send into another country, you are responsible for its transit into that country. Our products are not flammable (except the pure Essential Oils) or aerosol.
Any other questions?
Please always feel free to contact us with any questions at email@example.com